We have seen that many business owners are struggling with this problem. You may wonder why your competitor is ranking higher than you, even though you have good reviews, ratings. Let us dive deeper and deeper into this article.
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Struggling with local ranking
5 Untold reasons why your Google My Bsuiness (GMB) Profile is not ranking, written especially for Small Business Owners with non-technical backgrounds.
Your Profile is in Google's "Sandbox" (New listing Are Tested First).
Google Thinks Your Profile is Spammy (Without Telling You).
Duplicate or Hidden Listings Are Stealing Your Visiblity.
You Picked the wrong Business Category.
Your Website is weak (So Google Doesn't Trust You Yet.
What it means:
When you create or make major changes to your GMB profile, Google doesn't immediately show your business in top results. Instead, it puts your listing in a "testing phase" for 30 to 60 days to observe your activity and see if you're real, active and trust worthy business.
Why it happens: To avoid spam and fake businesses, Google silently watches new listings before giving them visibility.
What you should do:
Post updates regularly (offers, images, news).
Start collecting customer reviews ASAP.
Make sure your information is 100% correct and consistent.
Don't make too many changes during this period.
Example: Think of it like a new shop opening on a street - people (and Google) need to see that you're serious and here to stay.
What it means:
Sometimes Google Quietly flags your profile as suspicious, even if it's not suspended. This is called "soft suppression". it happens if:
Your business has too many keywords
Your phone number is from a different state ot country
Your address looks like a P.O. box or is incomplete.
Why it happens: Google wants the listings to look natural. Over-optimizing or using tricks may trigger red flags in Google's system
What should you do:
Use only a real business name (no extra keywords like "Best plumber in Hyderabad")
Use a local phone number (not toll-free or a Virtual number)
Avoid fake addresses or co-working spaces
Example: "Kiran's Electrical Services" is okay. But "Best cheap Electrician Hyderabad Fast 24/7" looks spammy.
What it means:
There might be another listing on Google Maps with your business name or address, even if you didn't create it. These duplicate or ghost listings confuse Google about which one to show.
Why it happens?
You or a past employee might have made an old listing
Someone else used your address or business name
Google auto-generated a listing from public data
What you should do:
Search your business name on Google and Maps
Look for old, unclaimed, or slightly wrong listings
Use the "suggest an edit" or "Report a problem" feature to remove or merge them
Example: Having two name boards for the same shop can be confusing, as customers may go to the wrong one.
What it means:
Your business not be showing up because you chose too broad or unrelated categories on your GMB profile
Why it matters:
Google matches user searches with your main category first. If it's not specific enough, you won't appear in the right results.
Examples of mistakes:
Choosing "consultant" instead of "Business consultant"
Selecting "Store" instead of "Mobile phone store"
Using only 1 category when you can add 5-7
What you should do:
Recheck your primary and secondary categories
Use Google to find top competitors in your field see what they use
Be specific to your core service
Example: It's like petting your shop under "clothing" When you really sell only "kids party wear"-customers may not find you
What it means:
Even though GMB is a free tool, the Website Linked to your profile plays a big role in helping Google decide if your business is trustworthy
If your Website:
Loads slowly
Has no proper local keywords
Has very few visitors or backlinks (Mentions on other websites)
.....then your GMB Visibility also suffers.
Why it matters:
Google sees your website and GMB as one digital identity. A weak website = weak overall trust
What you should do:
Make sure your site loads fast and is mobile-friendly
Add local keywords like "Cake Shop in Madhapur, Hyderabad" in content
Get listed in local directories and blogs to earn backlinks
Example: It's like having a well-decorated shop board (GMB), but a poorly maintained shop (Website). People and Google won't be impressed.
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